NOTE: Although Jabber 9.7 supports Collab Edge MRA, it will not be officially TAC supported until Expressway 8.1.1 releases in the next few weeks.
Please take a look at the release notes. While Collab Edge MRA is supported in this client it is not TAC supported until Expressway 8.1.1 releases. There are some notable feature exceptions to be aware of.
From the release notes:
When using Expressway Mobile and Remote Access to connect to services from outside the corporate firewall, the client does not support:
- LDAP for contact resolution. Instead, the client must use UDS for contact resolution.
- File transfer, including screen capture, is not supported with on-premise deployments. File transfer using Expressway Mobile and Remote Access is only supported using WebEx Cloud deployments.
- Desk phone control mode (CTI), including extension mobility.
- Extend and Connect. You cannot use the Jabber client to make and receive calls on a non-Cisco IP Phone in the office; to control a non-Cisco IP Phone in the office, such as hold/resume; or control a home or hotel phone when connecting with Expressway Mobile and Remote Access.
- Dial via Office – Reverse calls.
- Session persistency. The client cannot recover from disruptions caused by network transitions. For example, if a users start a Cisco Jabber call inside their office and then they walk outside their building and lose Wi-Fi connectivity, the call drops as the client switches to use Expressway Mobile and Remote Access.
- Cisco WebEx Meetings Server. The client cannot access the Cisco WebEx Meetings Server server, or join or start on-premises Cisco WebEx meetings.
- Sending problem reports. To work around this issue, users can save the report locally and send the report in another manner.
- CAPF enrollment.
- Early Media. Early Media allows the client to exchange data between endpoints before a connection is established. For example, if a user makes a call to a party that is not part of the same organization, and the other party declines or does not answer the call, Early Media ensures that the user hears the busy tone or is sent to voicemail. When using Expressway Mobile and Remote Access, the user does not hear a busy tone if the other party declines or does not answer the call. Instead, the user hears approximately one minute of silence before the call is terminated.
- Self Care Portal.
- End-to-end media encryption. Media is not encrypted on the call path between the Cisco VCS Control or Cisco Expressway-C and devices that are registered locally to Cisco Unified Communications Manager. The media path outside of the enterprise is encrypted.